Why am I being disconnected unexpectedly from your system?

There are several reasons that a user may be disconnected by our system. The most common reasons are:

1. Noise on the line has caused the customer's modem to disconnect. A call waiting tone, an individual picking up an extension, thunderclaps, static or crosstalk can all cause a modem to be unable to hold a connection.
   
   
2. You've been inactive for too long. Our servers will automatically disconnect any customer who has not sent or received any data over their connection for 15 minutes. The reason why we do this is to save you money. .

There are many,more reasons that a user could be disconnected, and there are many things that one can do to minimize disconnections. If you are getting disconnected frequently, contactt our Helpdesk on 3953000